okwow Privacy Policy — Your Data, Our Responsibility

1Information We Collect

We collect personal data from you in two main ways: directly (information you provide to us) and automatically (information collected through your use of the platform). The categories of personal data we may collect include:

• Identity data — full name, date of birth, gender, and copies of government-issued identity documents submitted during KYC verification.
• Contact data — email address, mobile phone number, and residential address as provided during account registration or subsequent updates.
• Financial data — payment method identifiers (e.g. bKash wallet number, Nagad account), transaction history, deposit and withdrawal records.
• Technical data — IP address, device type, operating system, browser type, session duration, pages visited, and referring URL, collected automatically when you access the platform.
• Gaming data — gaming activity, betting history, game preferences, bonus claims, wagering records, and responsible gaming tool settings (e.g. deposit limits, session limits, self-exclusion status).

2How We Use Your Information

okwow processes your personal data only for specified, lawful purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are:

• Account management — to create and maintain your okwow account, authenticate your identity, verify your age and eligibility, and provide access to our gaming services.
• Transaction processing — to process deposits, withdrawals and other financial transactions in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay), and to maintain accurate financial records.
• Legal compliance — to comply with applicable anti-money laundering (AML) obligations, KYC requirements, fraud prevention duties and any other legal or regulatory obligations to which okwow is subject.
• Platform improvement — to analyse usage patterns, diagnose technical issues, improve platform performance and develop new features and game categories that better serve Bangladesh players.
• Responsible gaming — to monitor gaming activity for signs of problem gambling, enforce deposit limits, session limits and self-exclusion settings, and to contact players who may need responsible gaming support.

3Legal Basis for Processing

okwow processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to fulfil our contractual obligations to you as a registered player, including account management, transaction processing and the delivery of gaming services.
• Legal obligation — processing is required to comply with applicable legal and regulatory obligations, including AML legislation, KYC requirements and responsible gaming regulations.
• Legitimate interests — processing for the purposes of fraud prevention, platform security, responsible gaming monitoring and service improvement, where our interests do not override your fundamental rights.
• Consent — where we rely on your consent to process personal data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team or adjusting your account notification settings.

4Payment Data and Financial Information

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay or any other supported payment method, okwow receives transaction confirmation data from your payment provider. This may include your wallet or account identifier, the transaction amount, date and time, and a transaction reference number. okwow does not store full payment credentials (such as full mobile wallet PINs or bank account passwords). Payment data is transmitted and stored using encryption and is accessible only to authorised okwow personnel who require it to process transactions and resolve disputes.

Financial records relating to your account — including deposit history, withdrawal history, bonus credits and wagering activity — are retained for the period required by applicable financial record-keeping regulations. These records may be used in connection with AML compliance reviews, dispute resolution, or in response to lawful requests from regulatory or law enforcement authorities.

5Sharing Your Information

okwow does not sell your personal data. We share your data with third parties only in the following limited circumstances:

• Payment service providers — we share the minimum necessary payment data with your chosen payment provider (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals. These providers have their own privacy policies and data protection obligations.
• Game technology providers — game studios and platform technology providers (such as Pragmatic Play, Evolution Gaming, Spribe) may receive technical data necessary to deliver their games on the okwow platform. These providers are contractually bound to process data only for the purpose of game delivery.
• Legal and regulatory authorities — where we are required by law, court order, or regulatory requirement to disclose your data, we will do so. We will always endeavour to notify you of such a disclosure where legally permitted to do so.
• Fraud prevention and AML service providers — we may share data with specialist third-party fraud detection and AML screening providers as part of our legal compliance obligations. These providers are engaged under strict data processing agreements and are prohibited from using your data for any other purpose.

6Cookies and Tracking Technologies

okwow uses cookies and similar tracking technologies to operate the platform effectively, analyse user behaviour and improve the player experience. We use the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies, security tokens and cookies that remember your language preference. These cookies cannot be disabled without preventing core platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the platform (pages visited, time spent, click paths). This helps us identify areas where the platform can be improved. Analytics data does not personally identify individual players.
• Functionality cookies — used to remember your preferences and settings (for example, your preferred language or notification settings) so you do not have to re-enter them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the okwow platform. okwow does not use third-party advertising cookies or share cookie data with social media platforms.

7Data Retention

okwow retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means that account data and financial records are retained for a minimum period following account closure, in accordance with our legal obligations under applicable financial regulation. Gaming activity data and responsible gaming records are retained for the period required to fulfil our regulatory compliance obligations.

Once the applicable retention period has expired and there is no further legal basis for continued retention, okwow will securely delete or anonymise your personal data. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations which may prevent immediate deletion in all cases.

8Your Rights

You have the following rights in relation to the personal data okwow holds about you. To exercise any of these rights, please contact our support team using the email address in the footer of this website:

• Right of access — you may request a copy of the personal data we hold about you, together with information about how that data is processed.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you. You can update many of your details directly from within your account settings.
• Right to erasure — subject to our legal retention obligations, you may request that we delete your personal data. We will comply where we have no overriding legal basis to retain it.
• Right to restrict processing — in certain circumstances you may request that we restrict the processing of your data (for example, while a dispute about its accuracy is being resolved).
• Right to withdraw consent — where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

okwow will respond to all valid data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive.

9Security Measures

okwow implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication options for player accounts.

While okwow takes data security seriously and implements robust protective measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, okwow will notify affected players as required by applicable law. You can help protect your account by using a strong, unique password, not sharing your login credentials with anyone, and contacting okwow support immediately if you suspect any unauthorised access to your account.

10Children's Privacy

The okwow platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with okwow, please contact our support team immediately so we can investigate and take appropriate action.

11Changes to This Privacy Policy

okwow may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or platform functionality. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the okwow platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data. The most current version of this Privacy Policy will always be available on this page.